Slow, clear thinking beats rushed replies. Here is how to reach us and what to expect.
If you are not yet a customer and want to check fit, ask about migrations, or get clarity on limits, reach out by email. Include as much detail as you are comfortable sharing about your current setup.
Existing customers can open support incidents by email or via the client control panel support area. Support focuses on keeping your services up and healthy, not on building your site content for you.
If you think a BitterHost server or service is down, check your own connectivity first. Then check your DNS records for recent edits. If things look normal, contact support and include traceroute or ping output where you can.
We maintain internal monitoring and status checks. If there is a broad incident, we will post it on the status page:
