How BitterHost handles personal data and traffic related information.
We store the contact information you provide when you become a customer, including name, email address, and billing related details. This information is used for service delivery, support, and invoicing. We do not sell this data to third parties.
Our systems generate logs and metrics that may include IP addresses, user agent strings, and request metadata. Logs are used for debugging, security monitoring, and capacity planning. Retention periods vary by service and are limited to what is operationally necessary.
Content of email messages stored or relayed through BitterHost is treated as confidential. Automated systems may scan metadata for spam and malware filtering. We do not read your email content for advertising or profiling.
Some infrastructure services such as upstream network providers or domain registrars are operated by third parties. Where this is the case, we work with vendors that take privacy and security seriously and limit shared data to what their services require.
You can request deletion or export of your account data where legally permitted. Some records such as invoices may need to be retained for legal or accounting reasons. For questions about privacy or data requests, contact [email protected].
